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Terms & Conditions

 

 

Peter Fishing Flies Kenya is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.

 

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and click the "Order" button. After you have finished your selection, click on "Go to Payments" and you will be asked for a few details that we need to be able to satisfy the order. We accept payments from all major credit cards. Prices are in US Dollar currency added up automatically.

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular fly pattern for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you experience any technical problems please do not hesitate to contact us on through any of the methods in the 'Contact Us' section above.

 

Shipping And Handling

For all International orders, mode of shipping may vary depending on the price, value, size, weight and destination country. Please check out our Shipping information section for clear up to date information.

 

Delivery Schedule

We aim to dispatch at least 90% of our orders within the stipulated time frame communicated or agreed on upon receiving the order. For larger orders this may not be possible and you will be informed of the timescales for delivery which can be done every two weeks by courier at no additional cost until the receipt of the entire order. A confirmed date for delivery will be agreed. Thank you for your patience.

 

Back Orders

If your fly pattern/order requires to be done with materials not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Credit Card Security transferring your credit card details during a transaction

We do not process your credit card and therefore we do not store any and all information related to your card.  All your details are processed by our merchant who upon successful transaction sends us a confirmation email for any order placed on our website.

 

Guarantee

We guarantee your satisfaction. If you receive any defective fly pattern/order, please let us know immediately and a replacement will be made available as soon as possible once we receive the defective pattern/order.

 

Registered Company Address

Peter Fishing Flies Kenya

P. O. Box 74133

City Square 00200

Nairobi, Kenya

Physical factory address: Plot 187, Kikuyu Rd.

Public transport vehicles no. 2, 102, 105 and 135

 

Contacting Us

Phone: +254 (0)722 269 769

   Fax: 0866251741

Email: peterfishingflies@yahoo.com

          support@tyingflyfishingflies.com

 

Privacy Policy

We at Peter Fishing Flies Kenya take great care in protecting our customers privacy. We request your e-mail address in the course of doing business with us to be able to send you a confirmation notice or to resolve a question about any orders or questions.

Peter Fishing Flies Kenya does not share, sell or trade e-mail addresses

 

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When you order on our on-line catalog, we use a cookie to keep track of your selections. When you are ready to check out, your cookie identifies and relates the contents of your shopping cart for you.. This cookie contains no personal information about you.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information and news on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above address, calling us at the above telephone number, or writing to us at the above address.

Peter Fishing Flies Kenya does not share, sell or trade postal addresses.

 

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You will not receive additional mailings from any other companies or organizations based on any information you provide Peter Fishing Flies Kenya.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding questions, requests for information or orders they have placed on-line, but not for any other reason.

Peter Fishing Flies Kenya does not share, sell or trade phone numbers.

 

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If you ever have any questions or concerns about our Privacy Policy or anything else about your Peter Fishing Flies Kenya experience, please call, fax or e-mail us.

 

Returns Policy

Peter Fishing Flies Kenya will accept returns on any defective fly order within 30 days. The item MUST be unused and in NEW condition. We can not accept returns after 30 days unless approved by Peter Fishing Flies Kenya Staff.

 

Thank you,

 

The Peter Fishing Flies Kenya Team

 

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